CUSTOMER SERVICE

Returns and Exchanges

Return policy

Golden Bear merchandise may be returned in original condition within 30 days of purchase with original invoice. Shipping and handling charges are non-refundable. Refunds in the form of original payment will be made for items purchased through our catalog department. Original payments of check or money order will be mailed a check refund 2 to 4 weeks after we receive your return. Gift recipients will receive a non-refundable merchandise credit. Sale items may be returned or exchanged in original condition within 14 days of purchase.

*Please note that when returning items you will be refunded the price that was paid at the time of purchase and is indicated on your invoice

Exchange policy

Golden Bear merchandise may be exchanged if it is returned in original condition within 30 days of purchase. Customers will be charged or credited (in the form of original payment) for any difference in cost of the exchanged items. Gift recipients will receive a non-refundable merchandise credit. Shipping and handling charges are non-refundable. Please see our shipping section.
Please send your item(s) for return or exchange to:

FedEx and UPS:

The Golden Bear
51 Eagle Road
Building 4
Avon, CO 81620

USPS:

PO BOX 5060
Vail, CO 81658

We recommend that you insure and track your package. We are NOT responsible for lost return packages. Please also include a note with your name, invoice number, telephone number, mailing address, billing information and reason for the shipment. Shipping fees do apply.

Shipping

Prices:

UPS Ground: $25

UPS Two Business Day: $30

UPS Next Business Day: $55

Optional Signature Required: $5

Any purchase over $5,000 requires Next Business Day Delivery and Signature Required $60

Shipping to Alaska and Hawaii is $50 and there is no expedited option.

Oversize packages (9" x 9" x 9" or larger) are $55 and there is no expedited option.

Shipping Details:

The Golden Bear will ship all in-stock items within 48 hours of order placement via UPS.

If an item you ordered is out of stock or on back order and doesn't otherwise specify, you may call our customer service department for more information at 1-800-338-7782. Please note that The Golden Bear does not ship on Saturday or Sunday.

If fast delivery is especially important, we offer express delivery service within the contiguous U.S.

In-stock items ordered by 9:00 AM MST, Monday-Friday, can be shipped the same day.

The day your package ships is not included in the delivery time. (If your package ships two business day air on a Monday, it will not arrive until Wednesday.)

All packages are insured for the value of the item.

Outbound Shipping Times from Vail Colorado:

International:

Currently, we are only able to accept orders with shipping addresses to the United States. You may, however, purchase from an international address and ship to the United States.

Gift Certificates:

Gift Certificates are not taxed.

Sales Tax:

Sales tax is applied according to where your order is being shipped to within Colorado.

Terms and Conditions:

Please note that our carrier is UPS. We adhere to the terms and conditions that UPS has established. Please reference ups.com to see the full terms and conditions.